Let’s keep it simple: We cherish our customers, and we know you don’t want delays, refunds, or cancellations - neither do we! Please take a moment to review the policies below, and if you have any questions, feel free to ask our team.

Company Responsibility

Winter Wagon assumes no responsibility for missed flights, hotel bookings, or any expenses beyond those associated with our service. We will not reimburse or be held accountable for any costs incurred outside the scope of our service. In other words, we do not provide reimbursement for missed flights, hotels, or expenses unrelated to our service.

Winter Wagon's responsibility extends solely to covering the cost of our product or service.

The maximum refund you can receive will not exceed the amount paid for your trip with our service. For example, if you paid $300 for your ride, your refund cannot exceed $300.

Damaged Baggage

Winter Wagon is not liable for any damage that may occur to your luggage during your journey with our service.

Lost Items

Winter Wagon does not assume responsibility for any lost or stolen items within our vehicles.

Booking

No credit card is required at the time of booking. However, you must provide a valid credit card no later than 7 days before your trip, at which point you will be charged for your ride. Failure to provide a card will result in the cancellation of your ride. If you need to cancel, please inform our team; we greatly appreciate your cooperation.

Cancellations

Any cancellation within 24 hours of your scheduled trip is entirely non-refundable.

Cancellations made within 7 days of the trip will incur a 10% (booking fee) charge based on the total trip cost.

Pricing

We employ dynamic pricing, which means that peak dates will have higher pricing compared to non-peak times. As a seasonal business, we adjust our rates on specific dates and times to ensure our sustainability.

Please note that modifying your travel dates and times may impact the pricing of your trip.

Conduct and Behavior

We expect all passengers to conduct themselves as responsible adults. We trust you to abide by our rules. Any disruptive behavior, mischief, or disturbance directed toward our chauffeur or dispatch team will result in non-service and no refunds. Such occurrences are rare, so please don't be "that person."

Smoking of any kind is strictly prohibited in our vehicles.

We appreciate your cooperation in advance!