Terms & Conditions
Let’s keep it simple: We cherish our customers, and we know you don’t want delays, refunds, or cancellations - neither do we! Please take a moment to review the policies below, and if you have any questions, feel free to ask our team.
Company Responsibility
Winter Wagon assumes no responsibility for missed flights, hotel bookings, or any expenses beyond those associated with our car rentals. We will not reimburse or be held accountable for any costs incurred outside the scope of our car rental service. In other words, we do not provide reimbursement for missed flights, hotels, or expenses unrelated to your vehicle rental.
Winter Wagon’s responsibility extends solely to covering the cost of our product or service. The maximum refund you can receive will not exceed the amount paid for your rental. For example, if you paid $300 for your rental, your refund cannot exceed $300.
Damaged Vehicles
Winter Wagon is not liable for any damage that may occur to the rented vehicle during your rental period. We strongly recommend reviewing the condition of the vehicle before accepting it and reporting any pre-existing damage.
Lost Items
Winter Wagon does not assume responsibility for any lost or stolen items in the rented vehicle.
Pricing
We employ dynamic pricing, which means that peak dates will have higher pricing compared to non-peak times. As a seasonal business, we adjust our rates on specific dates and times to ensure our sustainability. Please note that modifying your rental dates and times may impact the pricing of your rental.
Conduct and Behavior
We expect all renters to conduct themselves as responsible adults. We trust you to abide by our rules. Any disruptive behavior, mischief, or disturbance directed toward our staff or vehicles will result in non-service and no refunds. Such occurrences are rare, so please don’t be “that person.” Smoking of any kind is strictly prohibited in our vehicles. We appreciate your cooperation in advance!
General Information
Booking Requirements: A 20% non-refundable deposit is required for peak dates. No deposit is required for non-peak dates.
Cancellations and Refunds
Free Cancellations: Cancellations made 48 hours or more before the scheduled pickup are free of charge. Peak dates require a 20% non refundable deposit.
Late Cancellations: Cancellations made within 48 hours of the pickup will incur a charge of 50% of the rental fee.
Refund Processing: Refunds will be processed within 7-10 business days.
No-Show Policy
Charges for No-Shows: No-shows will be charged the full amount of the booking.
Seasonal Pricing
Rate Variability: Rates may vary based on peak and off-peak seasons.