Terms & Conditions
These terms apply to private car service reservations booked with Winter Wagon. By booking service, you agree to the policies below.
Service Scope
- Service is provided as private, one-way transportation between the booked pickup and drop-off locations.
- Online instant quotes are currently limited to routes that start or end at Denver International Airport (DEN).
- Service availability may be affected by severe weather, road closures, or other safety conditions.
Pricing and Inclusions
- Rates use dynamic pricing based on season, route distance, pickup time, and passenger count.
- All quoted rates are all-inclusive and include a standard 15% driver gratuity.
- Additional requests outside the original booking scope, including extra stops, major route changes, or added wait time, may require a revised quote.
Company Responsibility and Refund Limits
- We are solely responsible for the cost of our private car service.
- We do not reimburse expenses outside our service, including missed flights, missed events, hotel costs, tickets, or other indirect expenses.
- Your refund can never exceed what you paid for the ride. If you paid $100, the maximum refund is $100.
Cancellations and Refunds
- No cancellations or refunds within 24 hours of trip time.
- Normal dates: cancel 24 hours or more before your trip for no charge.
- Peak season dates: cancel 7 days or more before your trip to avoid charges.
- Peak season cancellations made within 7 days: no refund, but fares are fully transferable to another party and/or can be converted to Winter Wagon credit valid for 1 year from the cancellation date.
No-Show Policy
- No-shows are charged the full reservation amount.
Customer Responsibilities
- Customers are responsible for providing accurate pickup details, drop-off details, and contact information.
Conduct and Safety
- Smoking of any kind is not permitted in service vehicles.
- Disruptive, unsafe, or abusive behavior may result in immediate termination of service without refund.
Lost Items
- Winter Wagon is not responsible for personal items left behind in a vehicle.